Shipping policy

Avizo ships products to customers in locations where shipping is available at checkout. Available shipping methods, costs, and estimated delivery times may vary depending on the destination, product, inventory, carrier, and fulfillment location.

1. Order Processing

Orders are normally processed after payment has been successfully received.

Processing time may vary depending on the product and fulfillment requirements. Any estimated processing or delivery information shown on the product page or checkout should be considered an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

During holidays, sales events, high-volume periods, or circumstances outside our control, processing may take longer.

2. Delivery Times

Estimated delivery times are displayed at checkout or otherwise communicated for the applicable order when available.

Delivery estimates can be affected by:

  • Shipping carrier delays

  • Weather

  • Customs processing

  • Public holidays

  • Incorrect or incomplete shipping information

  • Import restrictions

  • High shipping volumes

  • Other circumstances outside Avizo's reasonable control

A shipping estimate is not a guarantee of delivery by a particular date.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the applicable shipping method, destination, order, product, or other factors.

Any applicable free-shipping offer will be subject to the terms displayed at the time of purchase.

4. International Orders

For international orders, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges, when applicable, are generally separate from the product price and shipping charge unless specifically stated otherwise.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

5. Third-Party Fulfillment

Some Avizo orders may be fulfilled and shipped by third-party suppliers, warehouses, or fulfillment partners.

Where applicable, the shipping origin shown by the carrier or tracking information may differ from the Avizo business address.

We work with fulfillment partners to process orders efficiently, but delivery times may vary depending on the fulfillment location and carrier.

6. Order Tracking

When tracking information is available, it may be provided to the customer by email or through the order status page.

Tracking information may take some time to update after an order has shipped.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover that your shipping information is incorrect, contact us as soon as possible at:

twlegacyholdings@gmail.com

We will attempt to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a carrier permits an address correction or if an order needs to be reshipped.

8. Delayed or Lost Shipments

If an order is delayed, please check the tracking information first. If the shipment remains delayed or appears lost, contact us at twlegacyholdings@gmail.com.

We may contact the shipping carrier or fulfillment provider to investigate the shipment.

9. Delivery Issues

If your package arrives damaged, please take photographs of the package and product and contact us promptly.

For incorrect, damaged, defective, or missing items, please refer to our Refund & Return Policy.

10. Contact

For shipping questions, contact:

Avizo
Email: twlegacyholdings@gmail.com

This Shipping Policy may be updated from time to time to reflect changes to our shipping methods, fulfillment arrangements, carriers, or applicable requirements.